This will be a fairly long post. It’s a Web version of a slideshow that I made up a couple of years ago (downloads a PowerPoint slideshow).
Basically, when it comes to “communications,” lots of folks (not just those of us in NA Service) have terrible problems. We end up thinking other people are stupid, willfully ignorant, or even inimical; when, much of the time, there has simply been a basic failure in communication.
The basic gist of this post is that the onus for clear communication falls on the communicatOR, not the recipient. It’s up to us, as communicators, to ensure that we get our message across.
Failure of communication is seldom “their” fault.